Frequently Asked Questions

FAQs

 

What is your return policy?

Buy with confidence knowing that we offer a 30 day return policy. We pride ourselves in providing the best quality products and an exceptional customer experience, simply put your satisfaction is our number one priority.

 

What is your shipping policy?

We ship as quickly as possible, either same day or next day. Flat rate USPS shipping is free. Quicker shipping is always available at a cost.

 

What kind of silver do you use?

Our silver is high quality 925 sterling silver and is cadmium free. This meets the highest standards and gives us piece of mind knowing that your jewelry is both beautiful and safe.

 

How do I know it is genuine 925 Sterling Silver? 

On all our jewelry there is a hallmark 925 stamp in a discreet place on the piece.  Another easy way to tell is to hold a magnet to the silver.  Genuine sterling silver is a non-ferrous metal and is not attracted to magnets. 

 

Is my transaction safe?

All our transactions go through Shopify. Shopify complies with the highest level of Payment Card Industry (PCI) standards.

 

Where is the jewelry made?

Our jewelry is handmade by skilled craftsmen in Jaipur, India which is also referred to as the Pink City. This name represents the vast number of pink buildings and structures giving the city a unique vibrancy. The color pink denotes hospitality in the local culture.

 

What does “Natural stones, actual color and size may vary” mean?

All the colored stones in our necklaces, bracelets, and earrings are slightly different. No two stones are the same. We try to be consistent but the beauty comes in the differences.

 

How will my jewelry be shipped?

Your jewelry will be secured and shipped in a cushioned 925creations.com jewelry box. The box has our logo on it and can be used to store your jewelry after purchase.  

 

Where are you located?

We are located in the western suburbs of Chicago.

 

Where else do you sell your jewelry and purses?

We also sell our jewelry and purses on eBay, Poshmark, Bonanza and soon Etsy.

 

What are your future projects?

We are currently working on new designs.

 

What if I have more questions?

Please email me at stacey@925creations.com.